![]() I dont feel comfortable having all of my personal info online. Interesting I heard roosters crowing in the background loudly while trying to talk/understand the customer salesperson. Once a great company, but beware of the new scam. Went onlinE to cancel and the website does not respond. Called to get help and was told “NO” help for getting the trial download working without buying a full subscription. Signed up for a free trial (credit card required) and the software downloaded did not work. The alternative is a pay service if you want to use the products. Original Review: Neat dropped support for their products. ![]() A once Great company seems to have lost it customer focus. ![]() It just keeps trying to load!! Tried my smartphone using the same website and it says "we detected you are using a mobile device, please go to the website from your computer." Something is not right, and possibly it is something I am doing, but with no help, what can you do? The initial response from Neat company about the problem was "we are sorry for the inconveinence, please go to our website," which doesn't work. I attemped to go to their designated website to cancel my free trial and it doesn't seem to work either. Something appears to be fraudulent, wondering now if the real goal was to get my credit card information? Perhaps they know the trial software doesn't work and are forcing people to buy the full subscription via your credit card to get it to work? How in the world can you evaluate something that doesn't work. I did exactly as the instructions said to install the software, and it doesn't work. I don't understand how a company offers a free 15 day trial period (credit card required) to evaluate their product, but won't help the customer get it working on their computer to evaluate it? You call the customer support number and you get an agent whom says they don't support the trial version, you must pay for the yearly subscription to get help. You download the software and it doesn't work. I have updated the link as some people had an issue downloading it.The 15 day Free trial which requires a credit card goes like this. I would stay disconnected during the initial setup when opening the software also. Neat Desktop Scanner Software v5.7.1 Fullīefore you install this, disconnect from the internet as some people have had an issue where when connected, will trigger a prompt for a subscription. If you are in need of this software, here is a self hosted link: Luckily, I was able to get a copy from a friend who still had a download of the final version they released on their site. ![]() I went to the Neat site where I have been able to get the software before with no problems, and lo and behold, they no longer let you download the software that came with your device! Instead, you are forced into paying a monthly subscription now which is crazy since the device was already bought with the necessary software inside that requires no subscription. Recently I had to reinstall a scanner for a client and as usual, they couldn’t find the original disk. ![]()
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